Install Request Tracker 5 (RT) on Ubuntu 20.04

Update system package cache;

# sudo su
# apt update
# apt upgrade

Install Required Build tools

# apt install build-essential libapache2-mod-fcgid libssl-dev libexpat1-dev libdbd-mysql-perl liblwp-protocol-https-perl libhtml-formattext-withlinks-andtables-perl libhtml-formattext-withlinks-perl html2text

Install Apache Web Server

#apt install apache2

Install MariaDB Database Server

Install MariaDB 10.5 on Ubuntu 20.04;

# apt-key adv --fetch-keys 'http://mariadb.org/mariadb_release_signing_key.asc'

# add-apt-repository 'deb [arch=amd64] http://mariadb.mirror.globo.tech/repo/10.5/ubuntu focal main'

#apt update
#apt install mariadb-server mariadb-client

Install Request Tracker (RT)

Download RT 5 Tarball

# wget https://download.bestpractical.com/pub/rt/release/rt-5.0.0.tar.gz

You can now extract the source code;

# tar xzf rt-5.0.0.tar.gz

Compile and Install Request Tracker (RT)

Change to RT 5 source code directory and configure it to adapt it to the system as well as check if required package dependency is met;

# cd rt-5.0.0/
# ./configure

Next, check for package dependency.

# make testdeps

out put as follows;

/usr/bin/perl ./sbin/rt-test-dependencies
perl:
    5.10.1 ................................................. ok (5.30.0)

users / groups:
    rt group (www-data) .................................... ok (gid 33)
    bin user (root) ........................................ ok (uid 0)
    libs user (root) ....................................... ok (uid 0)
    libs group (bin) ....................................... ok (gid 2)
    web user (www-data) .................................... ok (uid 33)
    web group (www-data) ................................... ok (gid 33)

CORE dependencies:
    Apache::Session >= 1.53 ................................ MISSING
    Business::Hours ........................................ MISSING
    CGI >= 4.00 ............................................ ok (4.46)
    CGI::Cookie >= 1.20 .................................... ok (4.46)
    CGI::Emulate::PSGI ..................................... MISSING
    CGI::PSGI >= 0.12 ...................................... MISSING
    CSS::Minifier::XS ...................................... MISSING
    CSS::Squish >= 0.06 .................................... MISSING
    Class::Accessor::Fast .................................. MISSING
    Clone .................................................. MISSING
    Convert::Color ......................................... MISSING
    Crypt::Eksblowfish ..................................... MISSING
    DBI >= 1.37 ............................................ ok (1.643)
...