Install Request Tracker 5 (RT) on Ubuntu 20.04

Update system package cache;

# sudo su
# apt update
# apt upgrade

Install Required Build tools

# apt install build-essential libapache2-mod-fcgid libssl-dev libexpat1-dev libdbd-mysql-perl liblwp-protocol-https-perl libhtml-formattext-withlinks-andtables-perl libhtml-formattext-withlinks-perl html2text

Install Apache Web Server

#apt install apache2

Install MariaDB Database Server

Install MariaDB 10.5 on Ubuntu 20.04;

# apt-key adv --fetch-keys 'http://mariadb.org/mariadb_release_signing_key.asc'

# add-apt-repository 'deb [arch=amd64] http://mariadb.mirror.globo.tech/repo/10.5/ubuntu focal main'

#apt update
#apt install mariadb-server mariadb-client

Install Request Tracker (RT)

Download RT 5 Tarball

# wget https://download.bestpractical.com/pub/rt/release/rt-5.0.0.tar.gz

You can now extract the source code;

# tar xzf rt-5.0.0.tar.gz

Compile and Install Request Tracker (RT)

Change to RT 5 source code directory and configure it to adapt it to the system as well as check if required package dependency is met;

# cd rt-5.0.0/
# ./configure

Next, check for package dependency.

# make testdeps