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RTsetup

-              v41
+              v42
 [[Image(taken_ticket.png, 800px, nolink)]]
+==== Let others to create tickets====
+If you are managing RT institutional level, when people send emails to the mail you have announced, you will be able to see a created ticket on the system.
+In this setup, mails are sent over terminal using mail command.
+Example:
+{{{
+mail -s "Apache2 error" tac1@learn.com
+}}}
+after sending the mail, reload your rt and you will see a new ticket with the subject "Apache2 Error" under the queue with a queue number.
+==== Changing status of a ticket====
 While you move the cursor on the ticket, you will see a pencil icon, There you will be able to change the priority and also the status of the ticket.