Changes between Version 40 and Version 41 of Nmm2022/Agenda/RTsetup

Timestamp:

Jul 15, 2022, 6:04:50 AM (2 years ago)

Author:

deepthi

Comment:

--

Nmm2022/Agenda/RTsetup

@@ -470 +470 @@
 [[Image(create_a_user.png​, 800px, nolink)]]
 
+==== Lets Create a group ====
+
+==== Lets Create a queue ====
+
 Under Admin tab, Option Queue allows us to make queues for tickets.
 Click on create queue option. You will get a creation page as follows
@@ -481 +485 @@
 [[Image(updated_queue_list.png​, 500px, nolink)]]
 
+Change the rights for queue
+(If you are using a custom queue for general purpose, please change the rights/ permissions for the queue: otherwise users will not be able to create tickets.)
+
 Let's see the user list.
 (There, a user have to be created before)
 
+
+
+==== Changing user rights according to the queues ====
+
 Navigate :
 Admin > Users > select
@@ -491 +502 @@
 [[Image(user_list.png, 800px, nolink)]]
 
-==== Changing user rights according to the queues ====
-
 Navigate :
 
@@ -502 +511 @@
 
 [[Image(user_rights_assigning.png, 800px, nolink)]]
+
+==== Let's create a tickets from inside in RT====
 
 Lets Create a ticket in installed rt5 system and Currently root is logged