Changes between Version 30 and Version 31 of Nmm2022/Agenda/RTsetup

Timestamp:

Jul 7, 2022, 1:13:45 PM (2 years ago)

Author:

deepthi

Comment:

--

Nmm2022/Agenda/RTsetup

@@ -387 +387 @@
 While you move the cursor on the ticket, you will see a pencil icon, There you will be able to change the priority and also the status of the ticket.
 
-
 [[Image(change_status_1.png, 800px, nolink)]]
 
@@ -412 +411 @@
 [[Image(receipts_for_update.png, 800px, nolink)]]
 
-Lets Create an user
+Bulk update option is for updating tickets at once
+
+[[Image(bulkupdate.png​, 800px, nolink)]]
+
+Let's look into admin tab in the webUI, The options are as follows.
+
+[[Image(admin tabl.png, 200px, nolink)]]
+
+(Select and create options are there under admin tab for every option)
+
+== Lets Create an user ==
+
+Select user option from admin tab(Root user)
 
 [[Image(create_user_3.png, 200px, nolink)]]
+
+Then you can fill the details for the user and the password for user as follows
+(Details may vary with the requirements)
+
+[[Image(create_a_user.png​, 800px, nolink)]]
+
+Under Admin tab, Option Queue allows us to make queues for tickets.
+Click on create queue option. You will get a creation page as follows
+
+[[Image(create_queue.png​​, 800px, nolink)]]
+
+(Moderate as per your requirements)
+
+Navigate to homepage, Newly created queue is listed under queues
+
+[[Image(updated_queue_list.png​, 500px, nolink)]]
+
+Let's see the user list.
+(There, a user have to be created before)
+
+Navigate :
+Admin > Users > select
+
+Then the page will similar as follows
+
+[[Image(user_list.png, 800px, nolink)]]
+
+=== Change the logo and theme===
+
+Here you will be able to change the logo into your institutional logo and the theme
+
+Navigate :
+
+Admin > Tools > Theme
+
+[[Image(theme_logo.png, 800px, nolink)]]