Changes between Version 29 and Version 30 of Nmm2022/Agenda/RTsetup

Timestamp:

Jul 7, 2022, 11:58:25 AM (2 years ago)

Author:

deepthi

Comment:

--

Nmm2022/Agenda/RTsetup

@@ -335 +335 @@
 When you are done with configuring rt, you will be able to log into the system.
 
+=== Let's get Familiar ===
+
 Open your browser and enter http://rt.yourdomain/
 
 You will see following window.
 
-
-
+[[Image(loginpage_1.png​, 800px, nolink)]]
+
+User : root
+Password : password
+
+(You may change the passwords accordingly)
+
+After login in to the webUI, You will see your newly installed homepage
+
+[[Image(homepage_2.png, 800px, nolink)]]
+
+You can navigate through tabs to get familiar.
+
+Currently in root dashboard, you will able to see,
+
+- Homepage
+- Search
+- Reports
+- Articles
+- Assets
+- Tools
+- Admin
+- As who you are logged in
+- Create ticket
+- The logo
+
+Lets Create a ticket in installed rt5 system and Currently root is logged
+
+[[Image(create_ticket_4.png, 800px, nolink)]]
+
+Add subject, cc, and if there are attachments for the ticket. Following is a sample ticket while completing
+
+[[Image(sample_ticket_5.png, 800px, nolink)]]
+
+You will see in right side, there are the details for the ticket, to what queue it is directed, and the status of the ticket which is going to be created
+
+Newly created ticket will be shown as below under "Newest Unknown tickets" since the tickets is not taken by anyone.
+
+[[Image(newly_created_6.png​, 800px, nolink)]]
+There you can see a button "Take" the ticket. This means you are going to engage with the customers issue. 
+When you click take, then it will be disappear under "newest unowned tickets" and appear the ticket under "highest priority tickets I own"
+
+[[Image(taken_ticket.png​, 800px, nolink)]]
+
+While you move the cursor on the ticket, you will see a pencil icon, There you will be able to change the priority and also the status of the ticket.
+
+
+[[Image(change_status_1.png, 800px, nolink)]]
+
+(We change the status of the ticket when we work on the issue. And change the status to open while working and then if the issue is solved, then We mark as "resolved")
+
+When we click on the ticket, we can see another window details and the buttons to moderate on the ticket.
+
+[[Image(actions_on_a_ticket.png, 800px, nolink)]]
+
+On the right upper corner, there are tabs to get familiar with to handle a ticket.
+
+Note : We can change the status of the ticket using "Action"
+
+When you scroll down, You will see the body of the ticket, there you will have the facility to reply to the requestors, comment and forward the ticket.
+
+[[Image(message_body.png, 800px, nolink)]]
+
+When replying/updating a ticket, you will be able reply to the requestors and also, update the owner, status and how much time you worked on the issue(Updating time is a new feature) as following
+
+[[Image(update_ticket.png, 800px, nolink)]]
+
+Also you will see as following block when updating a ticket to cc,bcc the other parties
+
+[[Image(receipts_for_update.png, 800px, nolink)]]
+
+Lets Create an user
+
+[[Image(create_user_3.png, 200px, nolink)]]