Eduroam Tools

eduroam Admin Tools

• The eduroam Admin Tool streamlines the management of the eduroam network for administrators.
• Enhances efficiency, security, and ease of use for institutions managing eduroam services.

Key Features of eduroam Admin Tool

• User Management:
  • Create, update, and manage user accounts seamlessly.
  • Monitor user activity and manage access controls.

• Network Configuration:
  • Configure and update network settings.
  • Ensure compliance with eduroam policies and standards.

• Reporting and Analytics:
  • Generate detailed reports on network usage.
  • Analyze data to improve network performance and user experience.

• Security Management:
  • Implement and monitor security protocols.
  • Manage certificates and authentication methods.

• Support and Troubleshooting:
  • Access tools for diagnosing and resolving connectivity issues.
  • Provide user support through integrated helpdesk features.

User Management

• Account Creation and Management:
  • Easily create and manage user accounts.
  • Assign roles and permissions to control access.

• Activity Monitoring:
  • Track user activity and identify any unusual patterns.
  • Ensure compliance with usage policies.

Efficient Network Configuration

• Network Settings:
  • Update and configure network parameters.
  • Ensure network settings are optimized for performance and security.

• Policy Compliance:
  • Verify that network configurations comply with eduroam standards.
  • Regular updates to keep the network secure and efficient.

Insightful Reporting and Analytics

• Usage Reports:
  • Generate reports on network usage and performance.
  • Identify trends and areas for improvement.

• Data Analytics:
  • Use analytics to understand user behavior and network performance.
  • Make data-driven decisions to enhance the network experience.

Robust Security Management

• Security Protocols:
  • Implement robust security measures to protect user data.
  • Regularly update security settings to prevent vulnerabilities.

• Certificate Management:
  • Manage digital certificates for secure authentication.
  • Ensure that certificates are up-to-date and properly configured.

Support and Troubleshooting

• Diagnostic Tools:
  • Access tools to diagnose and fix connectivity issues.
  • Quickly resolve user problems with integrated support features.

• Helpdesk Integration:
  • Provide users with efficient support through a built-in helpdesk.
  • Track and manage support tickets for better user service.

Benefits of Using eduroam Admin Tool

• Efficiency:
  • Streamline network management tasks to save time.

• Security:
  • Enhance network security with advanced management features.

• User Experience:
  • Improve user satisfaction with reliable and efficient network service.

• Compliance:
  • Ensure compliance with eduroam policies and standards.

eduroam metrics

• Importance of metrics in managing and optimizing eduroam services.
• How metrics enhance user experience, security, and network performance.

Key Metrics for eduroam

• Usage Metrics:
  • Number of connections and unique users.
  • Bandwidth consumption and data transfer volumes.

• Performance Metrics:
  • Connection success rates.
  • Latency and response times.
  • Signal strength and coverage quality.

• Security Metrics:
  • Authentication success and failure rates.
  • Incident reports and resolution times.
  • Compliance with security protocols.

Usage Metrics

• Connections and Users:
  • Track the number of users connecting to eduroam over time.
  • Analyze peak usage times and user demographics.

• Bandwidth and Data Transfer:
  • Monitor bandwidth consumption to ensure adequate capacity.
  • Identify trends in data usage to optimize network resources.

Performance Metrics

• Connection Success Rates:
  • Measure the percentage of successful connections to identify and address issues.

• Latency and Response Times:
  • Track the time it takes for data to travel across the network.
  • Optimize performance by reducing delays.

• Signal Strength and Coverage:
  • Evaluate the quality of the wireless signal across different locations.
  • Improve coverage to eliminate dead zones and enhance user experience.

Security Metrics

• Authentication Success and Failures:
  • Monitor the success rate of user authentications.
  • Investigate and resolve authentication failures to enhance security.

• Incident Reports and Resolution:
  • Track the number and type of security incidents.
  • Measure the time taken to resolve incidents to ensure prompt response.

• Protocol Compliance:
  • Ensure adherence to security protocols and standards.
  • Regular audits and updates to maintain high security levels.

Tools for Measuring eduroam Metrics

• Network Monitoring Tools:
  • Software solutions for tracking and analyzing network performance.

• Usage Analytics Platforms:
  • Platforms that provide detailed usage statistics and user insights.

• Security Management Systems:
  • Tools for monitoring and managing network security.

Best Practices for Using eduroam Metrics

• Regular Monitoring:
  • Consistently track and analyze key metrics.
  • Stay proactive in addressing potential issues.

• Data-Driven Decision Making:
  • Use metrics to guide network improvements and investments.
  • Base decisions on concrete data rather than assumptions.

• Collaborative Efforts:
  • Engage with regional and national eduroam operators.
  • Share insights and best practices to enhance the global network.

eduroam monitoring

to be updated

eduroam Configuration Assistant Tool (CAT)

Simplifies the setup process for connecting to the eduroam network, making it easy for users to get online securely and seamlessly.

Key Features:

1. Automated Configuration:

• Provides pre-configured profiles for different operating systems, ensuring users have the correct settings for secure connectivity without any difficulty.

2. Wide Platform Support:

• Works on a variety of devices, including Windows, macOS, Linux, iOS, and Android.

3. Customizable for Institutions:

• Allows institutions to tailor the configuration profiles to include their specific settings and branding, offering a personalized touch.

4. User-Friendly:

• Designed to be simple and intuitive.

5. Enhanced Security:

• Ensures that the right security protocols and certificates are in place, protecting user credentials and data.

User Benefits:

• Convenience:
  • Easy, one-time setup process that gets users connected quickly and effortlessly.

• Consistency:
  • Guarantees that everyone has the same, correct settings, reducing connectivity issues and making it easier to troubleshoot if needed.

• Seamless Mobility:
  • Once set up, users can connect to eduroam at any participating institution worldwide without any extra steps.

Institutional Benefits:

• Less Support Needed:
  • Simplifies the connection process, meaning fewer helpdesk inquiries and less time spent on technical support.

• Improved Security:
  • Ensures all users are using secure settings, reducing the risk of misconfigurations and potential security breaches.

How It Works:

1. Institution Setup:
   • Institutions configure the CAT with their specific details and make the tool available to their users.

2. User Download and Install:
   • Users download the tool from their institution's website or the eduroam CAT portal, follow a few simple steps to install it, and their device is ready to connect securely to eduroam.

More info: ​CAT

geteduroam App

Simplifies the process of connecting to the eduroam network on mobile devices, making secure and seamless access even easier.

Key Features:

1. Easy Setup:

• Guides users through the configuration process step-by-step, eliminating the need for manual setup.

2. Platform Support:

• Available for both iOS and Android devices, ensuring broad accessibility.

3. Pre-Configured Profiles:

• Offers institution-specific profiles that are pre-configured, ensuring users have the correct settings for secure connectivity.

4. Security:

• Ensures the use of proper security protocols and certificates to protect user credentials and data during the connection process.

5. User-Friendly Interface:

• Designed with a simple and intuitive interface, making it easy for users of all technical skill levels to connect.

User Benefits:

• Convenience:

• The app provides an easy and fast way to set up eduroam on mobile devices without needing technical expertise.

• Consistency:

• Ensures all users have the correct settings, reducing connectivity issues and enhancing the user experience.

• Seamless Mobility:
  • Once configured, users can connect to eduroam at any participating institution worldwide, making travel and campus hopping effortless.

Institutional Benefits:

• Reduced Support Requests:

• Simplifies the setup process for users, leading to fewer helpdesk inquiries and support requests.

• Enhanced Security:
  • Guarantees that users are connecting with secure settings, reducing the risk of security vulnerabilities.

How It Works:

1. Download the App:

• Users download the geteduroam app from the App Store or Google Play Store.

2. Select Institution:

• Users select their home institution from a list within the app.

3. Automatic Configuration:

• The app automatically configures the device with the correct settings for eduroam.

4. Connect to eduroam:

• Once configured, the device can connect securely to eduroam at any participating institution.

More info: ​geteduroam APP

eduroam Companion App

Helps users locate eduroam hotspots and provides essential information for connecting to the eduroam network, enhancing user convenience and accessibility.

Key Features:

1. Hotspot Locator:

• Helps users find the nearest eduroam-enabled locations with an interactive map and list view.

2. Detailed Information:

• Provides information about each hotspot, including address, institution details, and connection instructions.

3. User Reviews and Ratings:

• Allows users to rate and review hotspots, giving feedback on connection quality and reliability.

4. Offline Access:

• Enables users to download maps and hotspot information for offline use, ensuring access even without an internet connection.

5. Multi-Platform Support:

• Available for both iOS and Android devices, ensuring broad accessibility.

User Benefits:

• Convenience:

Makes it easy to find and connect to eduroam hotspots, especially when traveling or visiting new institutions.

• Enhanced User Experience:

Provides a seamless way to access and navigate eduroam services, reducing the hassle of finding network access points.

• Community Feedback:

User reviews and ratings help improve the overall experience by highlighting the best hotspots and identifying any issues.

Institutional Benefits:

• Increased Usage:
  • Encourages more users to take advantage of eduroam services, increasing overall network utilization.

• Feedback Loop:
  • User reviews provide valuable feedback for institutions to improve their eduroam services.

• Promotion of eduroam:
  • Enhances awareness and visibility of eduroam-enabled locations, promoting the network’s benefits.

How It Works:

1. Download the App:
   • Users download the eduroam Companion App from the App Store or Google Play Store.

2. Locate Hotspots:
   • Use the app’s interactive map or list view to find nearby eduroam-enabled locations.

3. Get Details:
   • View detailed information about each hotspot, including connection instructions and user reviews.

4. Connect to eduroam:
   • Follow the provided instructions to connect securely to the eduroam network.

More info: ​companion APP